Refund Policy

Last updated: 7 July 2026

This Refund Policy applies to your MemberBot subscription with BNN LTD (Kenya) and forms part of our Terms of Service.

Free trial

New workspaces can start on the Starter plan with a 3-day free trial. This is the best way to evaluate MemberBot at no cost. You will not be charged if you cancel before the trial ends.

Subscription fees are non-refundable

Subscriptions are billed in advance. We do not offer refunds. Once a billing period has started, the fee for that period is non-refundable — including for partial periods, unused time, workspaces you stop using, and plan downgrades. A free trial is provided precisely so you can evaluate MemberBot before you pay anything.

You can cancel at any time from your billing settings. Your plan stays active until the end of the current billing period, and you won't be charged again after that — cancelling does not refund the period you are already in.

Charged in error

If you believe you were charged in error — for example a duplicate charge, or a charge after a cancellation took effect — email [email protected] from your account email within 14 days, with your workspace name and the charge in question. Correcting a billing error is not a refund of a validly charged fee, and it is the only circumstance in which we return money.

How your subscription is paid

We bill tenants on more than one rail, and which one applies to you is shown on your Billing page:

• Card — sold by Paddle.com, our reseller and Merchant of Record. Paddle handles billing, invoicing and related enquiries, and Paddle's Buyer Terms also apply to your purchase. As Merchant of Record, Paddle may exercise its own discretion over a charge it processed, independently of this policy.
• PayPal — a recurring PayPal subscription billed by us directly. Cancel it from your Billing page or from your PayPal account.
• Cryptocurrency — paid by invoice for a fixed period. Crypto payments are irreversible once confirmed on-chain and cannot be reversed by us or by anyone else.
• M-Pesa — where offered, paid by annual push for a fixed period.

Nothing in this policy affects any rights you have under applicable consumer law that cannot be excluded by agreement.

Payments made by your members

Refunds to your members for their subscriptions are handled by you through your own connected payment provider — MemberBot is not the merchant for those payments.